Privacy Policy

Updated: 1 June 2023

This Privacy Policy ("Policy") describes how Mailjour Systems OÜ ("Company," "we," or "us") collects, uses, and discloses personal information when you use our platform and services ("Platform"). This Policy applies to all users of the Platform.

1. Information We Collect

1.1 Personal Information: When you create an account and use the Platform, we may collect personal information, such as your name, email address, contact details, and any other information you voluntarily provide.
1.2 Usage Data: We may collect information about your interactions with the Platform, including IP addresses, device information, and usage patterns.

2. Use of Personal Information

2.1 Service Provision: We use personal information such as name, e-mail address, telephone number and address to enable service providers to carry out parcel and delivery services and for service-related notifications.
2.2 Communication: We may send you administrative or promotional communications relating to the Platform, including updates, newsletters, and marketing materials.
2.3 Legal Compliance: We may use your personal information to comply with applicable laws, regulations, or legal processes.
2.4 Payments: We handle limited information about the payment methods used on the Platform. In no case do we store exact credit card details, which are exclusively handled by our payment processing service provider (Stripe).
2.5 Security: We may use personal information such as IP address and location to ensure system security and prevent fraud.

3. Data Storage and Security

3.1 Data Storage: We store personal information on servers located within the European Union. By using the Platform, you consent to the transfer of your personal information to these servers.
3.2 Data Encryption: All sensitive personal information that can identify an individual is encrypted at rest to maintain its confidentiality and protect it from unauthorized access.

4. Sharing of Personal Information

4.1 Service Providers: We share personal information with third-party service providers, known as Providers, who are in any case in charge of provide, administer and manage the parcel and delivery service hired by the client. All service providers are authorized to use personal information only as necessary to perform services on our and customer's behalf. The customer's personal information, such as name, address, telephone number, e-mail address, are only shared with service providers when the customer has reached an agreement with the provider, by accepting a service offer and subsequently confirmation by the provider.
4.2 Legal Requirements: We may disclose personal information if required by law or in response to valid legal requests or orders, including to meet national security or law enforcement requirements.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction. 4.4 Payment Information: In no case do we share information about payment methods used with service providers or third parties, except with our payment processing service provider (Stripe).

5. Data Retention

5.1 We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

6. Your rights

6.1 Access and Update: You may access, review, and update your personal information through your account settings on the Platform.
6.2 Opt-Out: You may choose to opt out of receiving promotional communications from us by following the instructions provided in such communications or by contacting us directly.
6.3 Data Subject Rights: Subject to applicable law, you may have the right to request access to and rectification or erasure of your personal information and to restrict or object to its processing. Please contact us using the information provided below to exercise these rights.

7. Children's privacy

7.1 The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to remove that information.

8. Changes to this policy

8.1 We may update this Policy from time to time to reflect changes in our privacy practices. The revised Policy will be effective when posted on the Platform. We encourage you to review this Policy periodically.

9. Contact

9.1 If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at .

By using the Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use the Platform.